FAQ
Orders & Payments
Q: How can I place an order?
A: Simply browse our collections, select your item, choose your size, and click “Add to Cart.” Proceed to checkout to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), and Shop Pay.
Q: Can I modify or cancel my order?
A: If your order has not been processed yet, please contact us immediately at shop@exquise.com. Once shipped, we are unable to make changes.
🚚 Shipping & Delivery
Q: Do you ship to the United States?
A: Yes, we ship to all 50 U.S. states. Orders are fulfilled from our main facility and typically delivered within 5–7 business days.
Q: How much does shipping cost?
A: Shipping is free.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive an email with a tracking link.
🔁 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags. Final sale items are non-returnable.
Q: How do I start a return?
A: Email us at shop@exquise.com with your order number and reason for return. We will guide you through the process.
Q: Do you offer exchanges?
A: Yes, subject to availability. Contact us to check stock and initiate your exchange.
📏 Size & Fit
Q: How do I know what size to order?
A: Please refer to our Size Guide for detailed measurements and U.S. sizing conversions.
Q: Do you offer petite or plus sizes?
A: Our collections currently range from size 2 to 12 (US). We are working to expand our size range.
📦 General
Q: Where are your products made?
A: All Exquise pieces are designed and ethically produced in Turkey with high-quality craftsmanship.
Q: How can I contact customer service?
A: You can reach us via email at shop@exquise.com.